NIGERIA
Guests may book rooms through our official website, by telephone, in person, or through authorized booking partners. A reservation is considered confirmed only after receiving confirmation from Charles Groove Hotel and, where applicable, the required payment or deposit.
Some bookings may require full payment in advance, while others may allow payment upon arrival, depending on the selected rate or promotion.
Standard check-in and check-out times are communicated during the booking process. Early check-in or late check-out requests are subject to availability and may incur additional charges.
The primary guest is responsible for providing accurate contact information and ensuring that all guests comply with hotel policies.
Cancellations made sufficiently in advance of the scheduled arrival date may qualify for a refund or credit, depending on the booking terms.
Late cancellations or no-shows may result in partial or full forfeiture of prepaid amounts.
Promotional, discounted, or special event bookings may be non-cancellable and non-refundable unless otherwise stated.
Requests to change reservation dates or room types are subject to availability and any applicable rate differences.
If a guest fails to arrive without notifying the hotel, the reservation may be cancelled and applicable charges may be retained according to the booking conditions.
Charles Groove Hotel shall not be liable for failure to perform its obligations due to events beyond its reasonable control, including natural disasters, government actions, public health emergencies, or utility disruptions.
For assistance with reservations, please contact Charles Groove Hotel directly using the contact information provided on our official website.
Effective Date: June 16, 2026
Charles Groove Hotel aims to handle refund requests fairly while maintaining operational commitments.
Approved refunds will be issued using the original payment method where possible. Processing times may vary depending on banks or payment providers.
Where applicable, refunds may be reduced by cancellation fees, administrative costs, or charges for services already provided.
Reservations made through travel agencies or online booking platforms are subject to the refund policies of those providers. Guests should contact the original booking channel for assistance.
Charles Groove Hotel reserves the right to amend this Refund Policy at any time by publishing an updated version on its website.
Welcome to Charles Groove Hotel. To ensure a comfortable stay for all guests, we kindly ask that the following rules be observed.
Guests should conduct themselves in a respectful manner and avoid excessive noise or disruptive behavior, particularly during late-night and early-morning hours.
Guests may be required to present valid identification during check-in and comply with registration requirements.
Only registered guests are permitted to occupy guestrooms unless prior approval has been granted by hotel management.
Guests are responsible for using hotel facilities responsibly. Damage to rooms, furnishings, or equipment resulting from misuse may lead to repair or replacement charges.
Weapons, illegal substances, and unlawful activities are strictly prohibited on hotel premises. Management reserves the right to notify law enforcement where appropriate.
Smoking is permitted only in designated areas, if any. Guests should comply with posted signage and applicable regulations.
Pets are permitted only where expressly authorized by hotel management and subject to any applicable conditions.
Visitors may be required to register with hotel staff and comply with security procedures. The hotel reserves the right to limit visitor access for safety or operational reasons.
Items found on hotel premises will be retained for a reasonable period. Guests claiming lost property may be asked to provide proof of ownership.
Charles Groove Hotel reserves the right, to the extent permitted by law, to refuse service or require a guest to leave the premises where conduct threatens the safety, comfort, or rights of other guests or staff, or where hotel policies are materially violated.
By staying at Charles Groove Hotel, guests agree to comply with these House Rules and any additional reasonable instructions issued by hotel management for safety, security, and operational purposes.
Thank you for helping us maintain a welcoming, secure, and enjoyable environment for everyone.